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Frequently Asked Questions


Q: What types of document formats do you accept?

We prefer Microsoft Word documents, but we can accept other file formats such as Adobe PDF, Tex, and LaTex. We would then convert the file into a Word document so our editorial work can begin. We would then send your edited manuscript in Word format with the track-changes feature.

If you have created your manuscript using another format and would like to know if we can edit your manuscript using that format, please contact us.

Q: How do I submit my manuscript?

Submitting your manuscript is easy. Just complete the three simple steps below :

  1. First, click on Submit Your Manuscript.
  2. Second, tell us if you are a new customer or a returning one.
    1. New Customer? Simply click on the Register link to set up your personal account. When you do, you will be asked to fill out our online registration form. After submitting the completed registration form, you will be sent an email that includes a link to click on to access your newly created account.
    2. Returning Customer? Simply click on the Login link, enter your email address and password, and you will immediately gain access to your existing account.

  3. Finally, log into your personal account, and click on "Upload Your Manuscript." While there, select the file to be uploaded from your hard drive, and click on "Submit."

Q: What happens to my manuscript after I upload it to your site?

Once we receive your file, we will quickly determine the exact number of words it contains and send you an official quote. Upon receipt of your confirmation that our quote is acceptable, you will receive an email on how payment should be made and the deadline of the payment. Once payment has been made, we will send you an invoice and immediately start the editing process. The edited manuscript will be delivered on the agreed due date.

Q: Can you guarantee that my personal information and manuscript will be protected from theft?

Absolutely! We recognize how important our authors' privacy is and have installed an SSL Certificate from the internationally recognized company, Network Solutions. This SSL Certificate ensures that our website is authentic and that all sensitive data provided to us by our customers are secured by SSL encryption.

Additionally, we require that all of our editors sign a confidentiality agreement prior to starting work with us. This confidentiality agreement ensures that our editors cannot, under any circumstances, share our customers' personal details or manuscript and that they will destroy all copies of manuscript that has been edited after it has been delivered to the author.

Q: If I use your service, will my manuscript definitely be accepted for publication?

While it is our goal and obligation to correct and refine the use of English in your scholarly, scientific, technical, or medical manuscript, we cannot make any guarantees about the acceptance of your document once we have edited it for you.

Acceptance of your manuscript lies solely within the domain of the peer review group and/or editor of the publication that you have submitted it to. Further, we are unable to make any judgment regarding the quality of your manuscript's content or the possibility of its acceptance to a particular publication.

Q:What should I do if I am having difficulty uploading my file?

First, make sure that you are a registered user and that you have logged into your personal account. Next, make sure that your document complies with one of our accepted document types. If you are logged on and the document you are attempting to upload is an MS Word, Tex or LaTex file and you are still experiencing difficulties, please contact our webmaster.

Q:What is an Expanded Use Number?

The Expanded Use Number is a randomly generated 4-digit number that PayPal issues to account holders to further "secure" their transactions. When required, account holders must go through the Expanded Use enrollment process, after which they will get the EUN number after 3 to 4 business days, before they can do any transaction.

Q:Why is there an Expanded Use enrollment process?

PayPal takes protecting their network of customers very seriously. Sometimes, the stringent security measures may affect accounts that are in good standing. PayPal cannot disclose the specific criteria used to determine which customers are prompted to complete this process; doing so would undermine the effectiveness of PayPal's security measures.

Q:Can the Expanded Use enrollment process be expedited?

When you add a credit card to your PayPal account, you may be required to complete the Expanded Use enrollment in which PayPal charges your credit card a small amount. A unique, randomly generated 4-digit Expanded Use Number accompanies the charge. Unfortunately, PES or PayPal cannot expedite this process nor can this Expanded Use Number be emailed to you.

If you have online access to your credit card account, check your statement online after 3 to 4 business days to get the Expanded Use Number.

If you do not have online access or if your credit card issuer does not supply the Expanded Use Number online, you must get the Expanded Use Number from your paper credit card statement.

This process helps maintain a secure online environment for all PayPal members